At The Rolling Retreat, we value your time and ours. To help everything run smoothly, please take a moment to review our policies:

• Cancellations: We kindly ask for at least 24 hours’ notice for individual appointment cancellations, and 72 hours’ notice for events or group bookings. This helps us accommodate all of our clients efficiently.

• Deposits: A 50% deposit is required when booking to reserve your appointment or event.

• Wait Time: If we experience a delay of more than 15 minutes upon arrival, a $50 fee will be applied for every additional 15 minutes of wait time.

• Holiday Services: Appointments on holidays may include an additional fee due to increased demand.

• Hotel Appointments: A 25% service fee applies to all hotel services. We kindly ask that any valet or parking fees be covered by the hotel guest receiving the treatment.

• Travel Fees: If your location is outside our standard service area, a travel fee may apply. We’ll always inform you in advance.

• Client Comfort & Safety: We strive to create a relaxing, professional atmosphere for all guests. For this reason, services may be declined in the event of inappropriate behavior.

• Gratuity is not included in the service price. While never expected, it is always appreciated as a gesture of thanks for your experience and care received.

Thank you for choosing The Rolling Retreat. We appreciate your understanding and look forward to pampering you soon!